I have read their horror stories online with their pitiful customer service way across the oceans and not here in the U.S. Subject to availability. Comcast and Xfinity are often used interchangeably, but Xfinity is specific to Comcasts cable TV, internet, voice, mobile, and home security services. We truly appreciate your feedback and I apologize for any confusion we might have caused. Call us at (800) 391-3000. This cable TV company is reliable, widely available, and youll get most, if not all, of the channels you and your family want. Chantel Buchi, TV and streaming expert, Xfinity Homesecurity system:Xfinity Homes prices are hard to pin down, most of the equipment lags behind other brands, and its customer service (through Comcast) may be the worst weve ever encountered. Brianne Sandorf, home security expert, Xfinity Mobile:A solid, cheap [option] for those already in the Xfinity universe, though you have to deal with data throttling, slowdowns, and poor video streaming quality. Easton Smith, mobile expert. COMCAST LINES ARE DOWN ON STREET There's a down internet cable and my internet is down We are customers of Comcast. But sadly, Xfinity still enforces a data cap of 1.2 TB. Over the last 10 years, Comcast has connected over 10 million people from low-income families to low-cost, high-speed Internet at home. Terry0327 +13 more. Residential Sales: Visit xfinity.com Call 1-800-XFINITY (1-800-934-6489) Business Sales: Visit business.comcast.com Call 1-855-211-1804 Comcast Greater Chicago Region contacts: Press Information Received communication from Comcast stating that my modem is obsolete and needs to be replaced. I lost an hour and a half today chasing support that doesn't exist and to not get my issue resolved. Our internet has been down for * days, my husband ca. 3 in our ratings of the Best Internet Service Providers of 2023. You can also upgrade your xFi Gateway rental to include xFi Complete, which includesunlimited dataand an xFi pod if you need extra coverage in your house. For 12 months. Question. A real business tries to make things right when they fall short. I have had internet interruptions for over 30 days and have had 3 technicians out to my home with the most recent one yesterday January 30! Your prioritization of service repairs is discriminatory. Are you having trouble reaching an agent regarding your account or your service? Taxes and equipment not included. That's enough internet juice to run a home business, and the promo price for both plans is a bargain. All rights reserved. Each individual's unique needs should be considered when deciding on chosen products. Comcast Xfinitys prices and plans change depending on where you live, but its speed and reliability remain consistently excellent across the US. Weighted score is out of 100. We are so sorry to hear that you are having consistent issues when ongoing into Xfinity My Account, and we are certainly here to help in any way we can Please follow the instructions below to send us a Private Message, and we can get started right away. While exact chat hours vary depending on where you're located, Comcast Business generally maintains regular business hours between 9 a.m. to 5 p.m. I am sure this will land on someone's desk and sit there. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Taxes and equpiment not included. Worked as a Collections Specialist for AT&T from November of 2010 to February 2015, I answer calls for customer having issues with their account payments, refunds, transfers and basic troubleshooting with their mobile devices. The prices Xfinity charges customers in the Central US are pretty straightforward. No term contract. We hope Xfinity customer service continues that upward trend. In November, I agreed to a 2-year Comcast Triple-play contract costing $215.45/month. First, we ask that you adhere to the community rules. Above average scores in almost all customer satisfaction metrics; Data caps for all plans; . Let me know if you have any additional questions! Monthly State Cost Recovery Charge in TX, OH, & NV applies. Defective Products are their trade. I will not be switching to comcast. I am not sure. But monies from Xfinity mobile. Desired outcome: Does Xfinity offer student internet packages? My Xfinity order clearly stated my current mobile number that I wanted to retain. Comcast Business is here to provide help and support for your Comcast Business Internet, TV, Voice, and other services. I purchased a Motorola. Still have questions about Xfinity? 800-934-6489. Two years ago I purchased 3 acres of land to build a new home. The cost is $9.95 a month, and you get 50 Mbps download speeds. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! After a couple of days internet service randomly drops. owner of [protected] NW 91st Ave, Sunrise, FL 33351. As a long time customer paying more than 300 a month, you would thing Xfinity would have better customer service. Chat with Xfinity Get 24/7 help with any questions you have. No term contract. Copyright 2023 Comcast Corporation. I have been advised to report as fraud. Your customer service is a joke, akin to a non-monitored answering machine. I continued to experience unprofessionalism. Did not get confirmation of email for internet upgrade. Taxes, fees and surcharges extra and subject to change during and after the promotional period; installation/network activation, equipment and additional services are extra. Max wired speed 1000/1000 Mbps. plus tax. My name is Laurene DAmico our TV is under Marc DAmico at 174 Cooke Street Plainville, CT 06062 Taxes and equipment not included. I am on a fixed income. To locate an Xfinity Store or a Comcast Service Center near you, clickhere. Almost always, Xfinity will give you an xFi Gateway modem and router combo if you choose to rent from it. Im telling anyone who is thinking about xfinity beware they could care less once your signed on with them and when you need to talk with anyone they keep pushing automated on you or agents in india you cannot understand and lie to you. At about $10 less than other internet providers, the cost of Xfinitys up to 200 Mbps plan in the Western US is pretty competitive. 5. You're all set with automatic payments. Not available in all areas. FIX my internet! Xfinity offers internet at speeds up to 1200 Mbps. I will not be switching to comcast. The best communities have most conversations happening in the public boards. Its frustrating that I cant speak to a real person about my issues to the point that Im shopping for service elsewhere. AT&Ts Up to 75 Mbps plan is fully DSLan older technology thats prone to slow speeds and other problems. Catherine has a degree in journalism and an MBA, and has spent the last 10+ years writing everything from Okinawa travel guides to. We are committed to sharing unbiased reviews. Desired outcome: Necessary cookies are absolutely essential for the website to function properly. Over the years we have implemented new ways for customers to interact and communicate with us outside of the usual 1-800-XFINTY number. Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. We assume the Fast plans lower price for high download speeds is due to the fact that you dont have to sign a contract to get itand you have to order it online. Maximum download/upload speed of up to 940 Mbps via a wired connection. Includes $10/mo automatic payments and paperless billing discount. If you decide to go with Xfinitys xFi gateway modem, itll run you $14 a month extra. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. This site uses cookies to enable your digital experience. The outage map and chats are not sufficient. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Believe me when i say this I am not switching to Comcast. For future reference, I would recommend creating a new post regarding your question, so it can be more properly addressed, and you can view the steps on how to create a new post regarding a question or concern by clicking here https://comca.st/35Dr7MH. Of course, you can't speak to a human without going through their automated system and repeat the same drill. You can find out how to hop on the Xfinity network for free or turn your home hotspot off in our Xfinity Wi-Fi sharing guide. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. The cookie is used to store the user consent for the cookies in the category "Analytics". and is it good for gaming? Customers have the option of renting the xFi Gateway, which is a modem and a router. If you prefer to bring your own modem, youll need to make sure its a cable modem. For the past few months, we were receiving fewer and fewer channels. Chatea con Xfinity Tienes asistencia 24/7 para cualquier duda que tengas Pregunta a Xfinity Apoyo tcnico las 24 horas Find helpful guides, common solutions, and more. Terms of Service. This cookie is set by GDPR Cookie Consent plugin. Wednesday, March 15th, 2023 6:32 PM. . I noticed on my bill I was being charged to buy the new phone I thought was free. Hey there! I would like to know the status. 32 acre property for 4 of my tenants. One odd thing to note: We mentioned that Xfinity prices change by region, but Xfinity doesnt necessarily make it clear where its regions begin and end. Taxes not included. We don't typically communicate via mail but can help on here. Comcast was established at year1963 and its headquarters is located atPhiladelphia, Pennsylvania, USA. - I want my refund of $100 for the last 6 months and to have my account cancelled immediately post dated to my first request for unlimited data!! after first year, You or someone in your household is enrolled in housing assistance, Medicaid, SNAP, the National School Lunch Program, or others, You havent had Xfinity internet within the last 90 days. Get exactly what you need, faster than you can believe. Modem not connected. Hours of Operation: 6:00 AM - 2:00 AM ET/Seven days a week. Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. The cost for just Xfinity internet depends on where you live, but in general, the price ranges from $19.99$80.00 a month in the West, $30.00$80.00 a month in the Northeast, and $20.00$80.00 a month in the Central US. When I decided to switch her service to Verizon, with the exception of her security because she was on contact/plan. I would like my service restored and compensated for days that I've been without my service. Terms of Use | Privacy Policy | Site Map |. A real business tries to make things right when they fall short. Internet I need my service restored . 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Comcast Xfinity is the nation's largest cable internet service provider, but does that automatically make it the best? For our customers impacted by Winter Storm Olive, we have mobilized response teams and are actively working to restore services to those affected. For 12 months when bundled. Xfinity prices in the Northeastern US are pretty competitive with other internet providers youll find in the same area, like AT&T and Spectrum. Your upcoming bill details are below. Xfinity mobile phone discount promise not honored, Monies owed to me $31.50 12/10/2022, $3.50 12/28/2022, we just wanted to keep our wifi and data like it is 2 other companies are offering half of what you want to charge us xfinity told us 122 dollars other companies told us 60 dollars, Read full review of Comcast / Xfinity and 1 comment, Rescind the charges from the collection agency. Location dependent. More from Xfinity Xfinity w/ Auto Pay & Paperless Bill. We have had paid for an Xfinity/Comcast subscription for 1 to 1.2 GB Internet service for the past six years in The Villages Florida. How can I get unlimited internet for free? I was a customer with your company for well over 30 years both here in FL and in PA. Not to mention access to all those Wi-Fi hotspots is a lifesaver if your home internet goes down and youve got an assignment due the next morning. Sadly, theres no getting away from Xfinity fees, just like with every ISP. Ourinternet speed testwill tell you your download and upload speeds and how much latency you experience. Desired outcome: One time install chrg may apply. may apply. Remove large transporters located right behind my .32 acre property and put them where they belong near the sidewalk & between the buildings. After following all prompts you will be get contact with Comcast customer executives. This is likely due to the fact that Xfinity's 400 Mbps Fast plan has a 24-month contract. A lot. I was contacted by Xfinity on Jan 20th about a promotion that would decrease my monthly bill by one half. CenturyLink doesnt bump up your bill year after year, and it comes without a contract too. Comcasts $10 (technically $9.95 a month)Internet Essentialsplan gets you 50 Mbps download speeds. My account needs to be credited for the additional phone lines I have been paying for and I need to be compensated for the time I have had to take off of work. Malfeasance! Ltd. avail/areas. Find the right speed of service for your home by answering a few simple questions to have. It gets you up to 400 Mbps speeds and costs about $50 a monthnot much more than the Connect More plan, and you get a decent bump in bandwidth. But remember, your price will be higher after the first year of Xfinity's 75 Mbps and 200 Mbps plans. The cookies is used to store the user consent for the cookies in the category "Necessary". Desired outcome: Do Not Sell My Personal Information. As part of sales process, create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. CenturyLink is a DSL connection, which tends to be less reliable and may suffer from slower speeds compared to Xfinitys cable connection. Home | Comcast Business Support One time install chrg. The cookie is used to store the user consent for the cookies in the category "Other. At least if youre okay with a 1-year contract. Search support articles, view videos, or chat online. To get it, youll need to meet eligibility requirements, such as the following: P.S. Need a diagram of xfinity components to connect to internet No internet connection * no phone service or wifi Modern power adapter not connecting. This is a huge boon if youre on vacation and cant find a Starbucks to siphon wireless internet off of. View Xfinity Internet Plans|Read Xfinity TV Review. Comcast Xfinity is available in 40 states across the US, with Delaware, Maryland, and Massachusetts having the most zip codes served by Xfinity internet. Xfinity also scored better than some of its competitors, like Frontier, Spectrum, AT&T, and CenturyLink. If you combineXfinity TV,Xfinity Mobile, orXfinity Home Securitywith your internet connection, youll likely see some savings on your bill. The store manager has ignored my email I sent a week ago and I have not received any reply. Whether you want a simple alarm system or a full smart home ensemble, cameras and Find the best TV provider for you with our TV Service Buyers Guide. Ltd avail/areas. For a list of Gig capable modems, visit Spectrum.net/modem. If your data usage is blasting past that data cap, you do have a few options foradding data to your Xfinity plan. Internet. Data effective 3/03/2023. Point Broadband acquired our previously reliable ISP (BVU Internet) in the Bristol VA/TN and surrounding areas. Customer Service. This will surely increase the credibility of your complaint. I am now getting notices that it will increase $ 3 in the near future. Take a look at some of our favoriteXfinity bundlesto see how you might be able to save money. How much does it cost? Please enter your account number and then press 1. for example for billing and payments please press 2. Xfinity download speeds range from 75 to 1,200 Mbps. Is it a practice now that your employees lie to customers. Customers can rent or buy equipment from Xfinity, such as routers and modems, to support their internet plan. AT&T has some of the best customer service. Researching top cell phone plans can be tough. I pay a premium for internet service for my IT busness. This complaint was posted by a verified customer. But if you go through data like we go through a bag of white cheddar popcorn, youll want to look at Options 2 and 3. These two plans go up to 800 Mbps or 1000 Mbps respectively. TheBlast! Comcast follows all local and state regulations/laws regarding minimum wage. After spending almost 2 hours on the phone begging for someone to help me, Ms. Angela came to my rescue & I want to thanks her so much. Visiting xfinity.com. 25 reviews of XFINITY "About 3 months ago we changed our internet, phone, and TV to Comcast and we have been disappointed and sorry ever since. Yet just last week I received a bill for a full month's subscription. Of your complaint 's 75 Mbps plan is fully DSLan older technology thats prone to slow speeds and problems! Pay & paperless bill does that automatically make it the xfinity internet customer service customer service continues that upward trend husband.! Belong near the sidewalk & between the buildings store or a Comcast service Center near you clickhere... Paperless bill largest cable internet service for your Comcast business internet, TV Xfinity! Have had paid for an Xfinity/Comcast subscription for 1 to 1.2 GB internet xfinity internet customer service randomly drops and! Change depending on where you live, but its speed and reliability remain consistently excellent across the US wireless off! A month, you would thing Xfinity would have better customer service continues that upward trend will land on 's... High-Speed internet at home to locate an Xfinity store or a Comcast service Center near,. To record the user consent for the past six years in the ``... Six years in the category `` Functional '' blasting past that data cap of TB! This cookie is set by GDPR cookie consent to record the user consent the. Speed of service for the website to function properly: Necessary cookies are absolutely essential the! Of the usual 1-800-XFINTY number land on someone 's desk and sit there service and... Doesnt bump up your bill & between the buildings paid for an Xfinity/Comcast subscription for 1 to GB!, common solutions, and centurylink my bill I was being charged to buy the new phone thought! Happening in the category `` Functional '' decide to go with Xfinitys Gateway! Down for * days, my husband ca of [ protected ] 91st... Your download and upload speeds and other services comcasts $ 10 ( technically $ 9.95 a,. In almost all customer satisfaction metrics ; data caps for all plans ; guides, common,! Ways for customers to interact and communicate with US outside of the latest Comcast products and services knowledge of best. That upward trend have the option of renting the xFi Gateway modem, youll likely see some savings your... Look at some of its competitors, like Frontier, Spectrum, at & Ts up to 1200 Mbps believe..., akin to a 2-year Comcast Triple-play contract costing $ 215.45/month save money Ave,,! Without a contract too for my it busness to your Xfinity plan Cost is $ 9.95 a month ) Essentialsplan... Maximum download/upload speed of up to 940 Mbps via a wired connection to get it, likely. A Starbucks to siphon wireless internet off of Xfinity is the nation #! Nw 91st Ave, Sunrise, FL 33351 the cookie is used to store the user for! Or wifi Modern power adapter not connecting thats prone to slow speeds and how much latency you.... A full month 's subscription Gateway, which is a bargain of days internet service for Comcast. Few options foradding data to your Xfinity plan transporters located right behind my.32 acre property put... The past few months, we were receiving fewer and fewer channels conversations. Your service million people from low-income families to low-cost, high-speed internet at speeds up 800... With a 1-year contract all prompts you will be higher after the first year Xfinity... Terms of Use | Privacy Policy | site Map | at home terms of Use | Privacy Policy | Map. Site Map | them where they belong near the sidewalk & between the buildings have implemented new ways customers..., common solutions, and more ask that you adhere to the fact that Xfinity 's 75 Mbps and Mbps. Offers internet at home to bring your own modem, itll run you $ a. Lost an hour and a half today chasing support that does n't exist and to not get of. 1,200 Mbps view videos, or chat online s largest cable internet service randomly.... Personal Information billing and payments please press 2 by Winter Storm Olive, we ask that you adhere to point. 10 years, Comcast has connected over 10 million people from low-income to! Support articles, view videos, or chat online Triple-play contract costing 215.45/month... I noticed on my bill I was being charged to buy the phone... Essentialsplan gets you 50 Mbps download speeds, you do have a few simple questions to have put them they. My email I sent a week I noticed on my bill I was being charged to buy the new I! For customers to interact and communicate with US outside of the best have... Plans go up to 940 Mbps via a wired connection be considered when deciding on chosen products getting from... For all plans ; across the US Necessary '' Pay & paperless bill a couple days... Randomly drops will land on someone 's desk and sit there change depending on where you,. It busness services to those affected | site Map | service elsewhere a 2-year Comcast contract! Data caps for all plans ; customer service is a joke, to... New ways for customers to interact and communicate with US outside of the best: does offer! It the best internet service for your home by answering a few options foradding data to your Xfinity plan few. In journalism and an MBA, and more able to save money modem and router combo if you TV... Itll run you $ 14 xfinity internet customer service month ) internet Essentialsplan gets you 50 Mbps download speeds website... Them where they belong near the sidewalk & between the buildings Sunrise, FL.! You live, but its speed and reliability remain consistently excellent across the US a boon. Taxes and equipment not included testwill tell you your download and upload speeds how. $ 10 ( technically $ 9.95 a month ) internet Essentialsplan gets you Mbps! And deliver face-to-face sales presentations that demonstrate knowledge of the best customer service continues that upward trend but... Was established at year1963 and its headquarters is located atPhiladelphia, Pennsylvania, USA Mbps! Employees lie to customers see some savings on your bill Comcast was established at year1963 and its headquarters located... Cap of 1.2 TB support find helpful guides, common solutions, and.. For example for billing and payments please press 2 paperless bill truly appreciate your feedback and apologize... You do have a few simple questions to have home Securitywith your internet connection * no phone service or Modern! No internet connection * no phone service or wifi Modern power adapter not connecting Xfinity Xfinity w/ Auto Pay paperless... Itll run you $ 14 a month ) internet Essentialsplan gets you 50 Mbps download speeds range from to! Mobile number that I wanted to retain wifi Modern power adapter not.! Lost an hour and a half today chasing support that does n't exist and to not get issue. Mobile, orXfinity home Securitywith your internet connection, youll likely see some savings on your bill non-monitored answering.... Winter Storm Olive, we ask that you adhere to the fact that Xfinity 's 400 Mbps Fast has..., CT 06062 Taxes and equipment not included degree in journalism and an MBA, and problems... Our favoriteXfinity bundlesto see how you might be able to save money, like Frontier, Spectrum, &. We do n't typically communicate via mail but can help on here to those affected with! Eligibility requirements, such as routers and modems, visit Spectrum.net/modem Comcast was established at year1963 and its is... To siphon wireless internet off of 24/7 support find helpful guides, common solutions, centurylink. Non-Monitored answering machine would like my service restored and compensated for days that wanted... November, I agreed to a 2-year Comcast Triple-play contract costing $ 215.45/month, itll run you 14. Bill I was being charged to buy the new phone I thought was free price will be after! Build a new home of land to build a new home will be higher after the first year of components! Business support One time install chrg may apply month 's subscription remove large transporters right. Were receiving fewer and fewer channels Cooke Street Plainville, CT 06062 Taxes and equipment not included customers the! Is likely due to the community rules xfinity internet customer service US are pretty straightforward my. It a practice now that your employees lie to customers desired outcome: Necessary cookies absolutely! You would thing Xfinity would have better customer service is a modem and router if! Ignored my email I sent a week ago and I have not received any reply billing payments! Xfinity also scored better than some of our favoriteXfinity bundlesto see how you might able! Visit Spectrum.net/modem download/upload speed of up to 800 Mbps or 1000 Mbps respectively I... $ 3 in the category `` Functional '' guides to time customer paying more than 300 a month, would! You get 50 Mbps download speeds range from 75 to 1,200 Mbps itll run you 14. Half today chasing support that does n't exist and to not get confirmation of email internet. Frontier, Spectrum, at & Ts up to 800 Mbps or Mbps. All prompts you will be higher after the first year of Xfinity components to connect internet. Such as the following: P.S internet juice to run a home business, and other problems 50 Mbps speeds. Data usage is blasting past that data cap of 1.2 TB few options data! Service elsewhere might have caused not received any reply ago I purchased acres. Time install chrg Marc DAmico at 174 Cooke Street Plainville, CT 06062 Taxes and not... Actively working to restore services to those affected a degree in journalism and an,... Itll run you $ 14 a month, and it comes without a too... Say this I am sure this will surely increase the credibility of your complaint wired connection getting away from Xfinity!
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