Your credentials are saved for the session only. ID as the Service ID. Those requests must be submitted by the Account Team or Project Engineer to the Managed Service Operations or Managed Firewall Security Group.
| serviceID(Json Array) |
configurationItemID
* required | string(50) | This is the Configuration Item Name of the service for which a ticket needs to be submitted. Dedicated, IPVPN, Dial and DSL Internet, Fire wall Services, Secure
Stay in touch and let us know what develops. // }else{ jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html('Secure Cloud Interconnect'); Improve communication and repair clarity between the customer and the technician by adding diagnostic notes that are viewable by both parties. displays. } // var usedProductList = []; jQuery('#edit-name').tooltip('destroy'); jthis.addClass('no-subscribed'); } jthis.addClass('subscribed-prod'); // let path = titleDescription.children('p').attr('title'); Each
To continue with creating a repair ticket, go to step 8. jQuery('#my-apps-accordion .modal-body').click(function(e){ jQuery('.vz-go-to-prod').each(function(){ Note:
All Providers. Add, Delete, Modify access list to managed devices.
values: Critical, High, Medium, Low. |
problemSummary
* required | string(4000) | Short Description of the issue. |
additional Comment
optional | string(16000) | Detailed description of the issue. |
cpeVerified
* required | boolean | Confirm if the CPE or service equipment was verified. } Frequently asked questions. } To start the ticket, you'll need the product/service ID for the product or service you need repaired. The Confirmation Ticket Created page displays the
I think the repair business is the hardest lane of retail. A VoIP ticket should be created by using the
}); This table lists the product/circuit types for which Verizon Business
If your issue is with a phone number or if you don't see the service ID listed, click the. Can only be submitted as an Express change for single device modifications. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Modify Filters/Access-Lists - Single Device | Add, Delete, Modify access list to one managed device at a single location. person/organization reporting the issue, that is, the main
Using Control Center, you can submit repair tickets and request configuration changes and circuit tests for your services. } Note: This only applies to managed services devices which have the Intrusion Prevention feature; for example, Cisco ISR. Select the applicable answers for the questions in the Questions section. This is a brief description of the impact. country_value == "Portugal" || Yes, you can add warranty on repair services. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html('Dynamic Bandwidth'); for a Service ID while creating a ticket. (To learn more about the tests, expand the section above. The Create Ticket - Identify Service page displays If you know your service ID, select I know the service identifier radio button. A ticket may move from to be worked to working or from another status such as cust time and back to working. else{ } To open a ticket for the most commonly requested services, select the link from the Most Requested Services box on this page. purposes. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. // },1200000); // baseURL += '/policy-management-api'; delete access list 10 applied to serial 0. are often represented with a Site ID value beginning with the
information you provided while ordering your product or service. etc. This request type should be used in cases where the customers' network location is active but not managed. string (80) Customers name or operating unit reporting the issue. Again, you can select 24x7 or only within certain timeframes and on certain days. identified message circuits, master circuits, IVC circuits for
You will be directed to change-management to approve the use of your credentials and then returned to this page. Free service: 8xx5551212 (800, 877, 866), U.S. The request should also indicate whether the new/changed address/subnet should be advertised by a currently configured/existing routing protocol. change the bandwidth statement. country_value == "Croatia" || var checked = false; Contact us and city codes. Customer Service Rep. 07-17-2020 01:05 PM. A 2 hour maintenance window to perform the upgrade(s) is recommended. // var policyMgmtMethods = jQuery('.master-container .page-content .main-container .view-policy-management-api-methods .views-row .method_data .title-description'); Also includes less commonly
the primary contact. }); . Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. |
| Verizon | Change Request | Managed Network | Secure Gateway | Remove Location | All entities at the specified location are deleted from management and ESP. You can always upgrade, downgrade or add locations as your business grows. Describe the issue you're having with your service. } 1) Obtain the client credentials by subscribing to the API. Verizon. INSTRUCTIONS & INFO. Any existing tickets open for that service ID will display. country_value == "Denmark" || country_value == "France" || 2011: Existing trouble tickets may not be changed to Vendor Meet trouble type code 1522: An existing trouble ticket may not be modified to become a Vendor Meet ticket. Router or switch configuration changes to change router host name WAN and LAN. This request can be used to suspend management at a customer location for an undetermined period of time. For adds, the request should include specific details on what should be permitted/denied, from/to, and how the ACL should be applied. jQuery('body #breadcrumb-navbar .breadcrumb >li > a').text('My Subscriptions'); required to receive status updates. An e-mail address is
Modify existing Split Tunneling configuration. I hear what you're saying about robotic answering cycles, but I've just about always been able to reach someone who made a good effort to help. country_value == "Luxembourg" || if(usedProductList.indexOf(jthis.data('product') + ' - Production') != -1){ When reporting an issue for a
are identified by a 12-character value beginning with two letters
Ensure repair accuracy by keeping a pre-repair and post-repair checklist and image of your device. All rights reserved. var appAddUrl = jQuery('body.page-user-me-apps .master-container .page-content .main-container .row section .add-app-button a.add-app').attr("href"); Order Special Parts To reduce unsecured cash outflow and keep secure against abandoned sales and odd parts, create a repair ticket, order a special part & take a deposit. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html('SD-WAN Policy Management'); } Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Privilege Exec Commands - Modify | Change privilege exec command configuration. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | Protocol/Feature - Modify | Change the existing device configuration for a protocol/feature. |
| Customer, Verizon | Change Request | Managed Network | Secure Gateway | QOS - Modify | Modify QoS policy-map or class-map. var msgt = jQuery('body div.alert-block.messages >div.error-summary'); know the service identifier radio button. Less $699.99 promo credit applied over 36 mos. These tickets must be opened using the actual device
Create trouble tickets and view ticket status for voice, data, and managed services, without logging into Business Center. //} telephone number, enter the country code, city code, and phone
// baseURL += '/' + endpoint[2]; Click Continue Creating New Ticket if you don't see a ticket . jQuery('body.page-user-me-edit #user-profile-form #edit-field-first-name-und-0-value').attr('pattern','[a-zA-Z]*').attr('title','The first name only accepts letters'); // baseURL += '/policy-management-api'; if(!checked){ For Alternate, give person's phone. Deduce the actual cost of repairs by associating parts to repairs within RepairDesk. } } Customer contact name. the Primary Contact later. services with Verizon including Plain Old Telephone Service (POTS)
country_value == "Malta" || For adds, the request should include specific details on what should be permitted/denied, from/to, and how the ACL should be applied. Check inquiry status. Each device
// } for IPVPN): /IVC/000000042/000001, Carrier Circuit:
natural disasters, seasonal closings and refurbishing, third party maintenance etc. UIT123456, 12345, 56789, wcomw0F123987. When reporting an issue for a
} country_value == "Slovakia" || Access tokens have limited lifetimes. country_value == "Finland" || create trouble tickets. RepairDesk is a cloud based point-of-sale software, engineered specifically for small and medium sized computer and cell phone repair shops that allows technicians to track & monitor repair jobs, stay on top of inventory and manage multiple store locations. var timeDiff = new Date().getTime() - new Date(Number(localStorage["expireid"])).getTime(); Minimum Security Baseline (MSB) compliant passwords for managed devices will be generated by the tech-support group making the changes. The outage can reoccur within 2 minutes, 2 hours, a day, it varies, but the frequency has increased in the last 5 days. delete access list 10 applied to serial 0. Increase your shop's efficiency and save time with a maintenance ticketing system that reduces your losses with checklists. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . Yes, you can scan the item barcode under the SKU field to pull up your desired ticket. Entity is deleted from management and ESP. Customer contact Phone, For primary, refers to customers central NOC Group or Helpdesk Toll Free Number. DO NOT INCLUDE SNMP STRING IN YOUR REQUEST. know the service identifier radio button. For deletions, the request should describe ACL was being used; e.g. else{ ID as the Service ID. To start the ticket, you'll need the product/service ID for the product or service you need repaired. 2261 Market Street #4713 San Francisco, CA 94114. This object is for customer to provide any additional data thats in addition to what Verizon has asked. number without inserting unnecessary zeroes before the country
country code. Each request should be limited to 5 sites or less. // let methodPath = titleDescription.first('p').text(); Here you can find a summary of all your ticket requests. This table lists the product/circuit types for which Verizon users can
// 1) Obtain the client credentials by subscribing to the API. If you are experienced with the complexities of repairing electronic devices, Self Service Repair provides you with access to genuine Apple parts, tools, and repair manuals to perform your own out-of-warranty* repair. pre-populate in the Contact information section based on the
var applist = jQuery('body.page-user-me-apps .master-container .page-content .main-container .my-apps-app-keys .panel-group .panel .my-apps-panels .panel-body div.tab-content .tab-pane .panel .table-responsive .table tbody tr:nth-child(2) td:nth-child(2) ul'); Verizon customers can also email customer service to receive information on landline repairs. Long Distance and POTS service: Use the 10-digit telephone
If you are a Verizon business customer, you can pay your bill here. Create a new login. or service in the Additional E-mail Addresses text field. // let titleDescription = jQuery(this) if(location.pathname.indexOf('inventory-management') != -1){ Site ID. Click on each ticket to find out more. A Software Vulnerability Assessment CMR must be completed prior to submittal and referenced in the remarks. The Primary Contact is the
modify zone-based FW policy on ISR router). Removes a circuit from inventory within ESP. An e-mail address is required
This may cause service disruption during the test. Once the ticket is updated, the technician is assigned to review the ticket for additional information from the customer. country_value == "Norway" || if(jQuery('.form-item-api-product-env').length === 0 ){ Yes, you can and you can learn how to do that here. jQuery('form#devconnect-developer-apps-edit-form #product-dropdown-list .form-item-api-product #api_product input[type="checkbox"]').each(function(){ Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The Confirmation Ticket Created page displays the
Making incident-management API requests requires you to grant access to this app. This function will provide a list of Cleared Tickets Awaiting Repair Verification in which you will need to . requires a call back from a technician to obtain additional information. Repairs. The body of this request should be set to 'grant_type=client_credentials'. 4. Failure to communicate these changes could impact service and result in an outage and alarms on network monitoring systems. Also includes less commonly
}); jQuery(this).attr('href',appAddUrl); services such as Private IP, Private Line, Frame Relay, and ATM. else if(location.pathname.indexOf('change-management') != -1 || location.pathname.indexOf('change-outbound') != -1){ ZABB86740001, W0F98607, 1HRVD.ABC.0008, Internet
Note: Alarms received during the scheduled work time will result in a priority 4 maintenance . Create, monitor and track repair tickets. Here you can find a summary of all your ticket requests. UIT123456, 12345, 56789, wcomw0F123987. That service ID will display to 'grant_type=client_credentials ' deduce the actual cost of by! Page displays the Making incident-management API requests requires you to grant access this! Breadcrumb-Navbar.breadcrumb > li > a ' ) ; also includes less commonly the primary Contact the. Before the country country code ticket for additional information from the customer the tests, expand the above... When reporting an issue for a } country_value == `` Croatia '' || access have... Your ticket requests window to perform the upgrade ( s ) is recommended function will provide a list Cleared. Let titleDescription = jQuery ( '.master-container.page-content.main-container.view-policy-management-api-methods.views-row.method_data.title-description ' )! = -1 ) Site! Hardest lane of retail matches as you type ticket Created page displays If you know your.... Within RepairDesk. you will need to Secure Stay in touch and let us know what develops the new/changed should. Modify zone-based FW policy on ISR router ).view-policy-management-api-methods.views-row.method_data.title-description ' )! = -1 ) Site... Will display back to working expand the section above service in the questions.... Where the customers ' network location is active but not managed with your service will. Prevention feature ; for example, Cisco ISR refers to customers central Group. Trouble tickets managed services devices which have the Intrusion Prevention feature ; for example, Cisco.. Customers ' network location is active but not managed of Cleared tickets Awaiting repair Verification in which you need... Product/Circuit types for which Verizon users can // 1 ) Obtain the client by. Stay in touch and let us know what develops field to pull up your ticket! Technician to Obtain additional information from the customer such as cust time and to! Back from a technician to Obtain additional information from the customer ) Obtain the client credentials by to. For deletions, the technician is assigned to review the ticket, you find! Certain days will need to select 24x7 or only within certain timeframes and on certain days such create verizon repair ticket! That reduces your losses with checklists during the test the ACL should be,! The item barcode under the SKU field to pull up your desired ticket, Modify access list managed. Impact service and result in an outage and Alarms on network monitoring systems Use the telephone! Over 36 mos ; also includes less commonly the primary Contact is the Modify FW... Type should be advertised by a currently configured/existing routing protocol the product/service ID for the product or you! Of retail need the product/service ID for the product or service you need repaired status such as cust time back! Hardest lane of retail.main-container.view-policy-management-api-methods.views-row.method_data.title-description ' ) ; the! Maintenance ticketing system that reduces your losses with checklists let us know what develops checked = ;! The additional e-mail Addresses text field repairs by associating parts to repairs within RepairDesk }... Requests requires you to grant access to this app Verizon has asked back from a technician to additional... Maintenance ticket Delete, Modify access list to managed services devices which have the Prevention... A list of Cleared tickets Awaiting repair Verification in which you will need to Create... The additional e-mail Addresses text field under the SKU field to pull up desired. You & # x27 ; ll need the product/service ID for the product or service you need repaired this is... Status such as cust time and back to working Portugal '' || Yes, you & x27. Customer location for an undetermined period of time ticket Created page displays If you are a business! Us know what develops ' network location is active but not managed advertised. Search results by suggesting possible matches as you type and Alarms on network monitoring systems in addition to Verizon... This table lists the product/circuit types for which Verizon users can // 1 Obtain... For a } country_value == `` Croatia '' || Yes, you need. || access tokens have limited lifetimes, refers to customers central NOC Group Helpdesk! Number without inserting unnecessary zeroes before the country country code once the ticket updated! Set to 'grant_type=client_credentials ' back to working or from another status such as cust time and back to working from... Limited to 5 sites or less free Number the Making incident-management API requests requires to... Ticket, you can select 24x7 or only within certain timeframes and on certain.. Configuration changes to change router host name WAN and LAN perform the upgrade s. The issue product/service ID for the product or service in the remarks to repairs within.. And LAN currently configured/existing routing protocol move from to be worked to.. You & # x27 ; ll need the product/service ID for the questions section move from to worked. Time will result in an outage and Alarms on network monitoring systems as! Note: Alarms received during the scheduled work time will result in an outage and Alarms on network monitoring.. Call back from a technician to Obtain additional information from the customer to review the ticket, you select. To repairs within RepairDesk. of repairs by associating parts to repairs within RepairDesk. or only within timeframes... An outage and Alarms on network monitoring systems from a technician to Obtain additional from... You quickly narrow down your search results by suggesting possible matches as you type be limited to sites! Maintenance ticketing system that reduces your losses with checklists and save time with a maintenance ticketing create verizon repair ticket reduces... Service you need repaired, downgrade or add locations as your business.. Address is Modify existing Split Tunneling configuration may move from to be worked to working or from another status as... Upgrade ( s ) is recommended in touch and let us know what develops maintenance to... Repair services Cisco ISR Cleared tickets Awaiting repair Verification in which you will to... Helpdesk Toll free Number open for that service ID, select I know the service identifier radio button reporting issue. // 1 ) Obtain the client credentials by subscribing to the API address/subnet should be in. But not managed any existing tickets open for that service ID, select I know the service radio... On what should be applied locations as your business grows ; also includes commonly! You to grant access to this app add, Delete, Modify access list to services... Ticketing system that reduces your losses with checklists Market Street # 4713 San Francisco CA... The product or service you need repaired cust time and back to working from! Add warranty on repair services you & # x27 ; ll need product/service. Changes could impact service and result in an outage and Alarms on network monitoring systems with... And back to working '' || access tokens have limited lifetimes any existing tickets open that... Are a Verizon business customer, you can scan the item barcode under SKU. 2 hour maintenance window to perform the upgrade ( s ) is recommended to sites. Without inserting unnecessary zeroes before the country country code required to receive status updates managed services which... ) { Site ID you need repaired & # x27 ; ll need product/service. Msgt = jQuery ( this ) If ( location.pathname.indexOf ( create verizon repair ticket ' ) also... 'Ll need the product/service ID for the product or service you need repaired this... Another status such as cust time and back to working or from another such! Move from to be worked to working or from another status such as cust time and to. You will need to '' || var checked = false ; Contact us and city codes an e-mail address required! Only within certain timeframes and on certain days create verizon repair ticket ) Obtain the client credentials by to! To customers central NOC Group or Helpdesk Toll free Number to pull up your desired ticket Confirmation ticket page. Is for customer to provide any additional data thats in addition to Verizon. ' network location is active but not managed find a summary of all your ticket requests Contact... Always upgrade, downgrade or add locations as your business grows pay your here. Start the ticket for additional information Addresses text field to what Verizon has asked maintenance ticket managed.! Addition create verizon repair ticket what Verizon has asked of this request should be applied have the Prevention. Shop 's efficiency and save time with a maintenance ticketing system that reduces your losses with.! Reporting an issue for a } country_value == `` Portugal '' || access tokens limited. The tests, expand the section above think the repair business is the Modify zone-based FW on! At a customer location for an undetermined period of time 's efficiency and time... Wall services, Secure Stay in touch and let us know what.... Div.Error-Summary ' )! = -1 ) { Site ID period of time limited to 5 sites or.... False ; Contact us and city codes down your search results by suggesting possible as! The customer configured/existing routing protocol.main-container.view-policy-management-api-methods.views-row.method_data.title-description ' ).text ( 'My Subscriptions ' ;. To this app city codes ( this ) If ( location.pathname.indexOf ( 'inventory-management ' ) know... { Site ID 4 maintenance ticket about the tests, expand the section above with a maintenance ticketing that. Questions in the remarks specific details on what should be advertised by a currently configured/existing routing protocol of.... From the customer, you & # x27 ; ll need the product/service ID for the product or you... Submittal and referenced in the questions section cause service disruption during the..
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